NEWCHAT · AI CUSTOMER SUPPORT
The AI agent that resolves customer support on WhatsApp and chat.
NewChat answers questions, checks status, opens tickets and escalates to a person at the right moment, with the full history. Available 24 hours a day.
From the first message to a resolved ticket.
Answers questions, opens tickets and escalates to a human at exactly the right moment, without friction.
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24/7 support
Answers questions, checks status, processes requests and opens tickets, in natural language.
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WhatsApp and chat
Native integration with the WhatsApp Business API, webchat and other text channels. One platform, every channel.
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Escalation
Hands over to a human agent with the full history. The customer repeats nothing.
For teams that support customers.
Customer service operations
Retail, telecom, lenders, insurers, real estate and call centers that serve consumers at volume.
Teams on a CRM or help desk
Salesforce, HubSpot, Pipedrive, RD Station, Totvs and SAP through native connectors; other tools through a REST API.
Questions about AI customer support.
What is an AI customer support agent?
An agent that answers questions, checks status, processes requests and opens tickets in natural language, 24 hours a day. When a case needs a person, it hands over with the full history, so the customer repeats nothing.
Which channels does NewChat cover?
Text channels: WhatsApp through the WhatsApp Business API, webchat and other text channels. NewChat does not handle voice.
How is LGPD handled?
Encryption at rest and in transit, masking of sensitive data on screen, auditable logs and a signed DPA.
How much does it cost?
NewChat is billed per conversation, regardless of how many messages are exchanged until the case is closed, with a 1,000-conversation minimum and no fixed monthly fee. To try it, we offer R$ 300 in credit for up to 60 days, before any commitment.
30 minutes. You send a slice of your current collections script. We return 3 simulated conversations on your own data. Before any contract.
By submitting, you agree to hear back from us by e-mail, phone call or WhatsApp on the number you gave.