NEWRETENTION · AI RETENTION
The AI agent that keeps customers before they port out.
Losing a customer costs more than keeping one. NewRetention spots churn risk and acts first: sequences over WhatsApp and voice, with the right offer and tone for each profile.
From a risk signal to a contract kept.
Detection, reactivation and contract retention in one operation.
- 01
Churn detection
Predictive models track engagement, payments and usage, and flag risk before the customer leaves.
- 02
Proactive reactivation
Sequences by risk segment over WhatsApp and voice, with the offer and tone each profile needs.
- 03
Contract retention
Steps in at the moment of risk to keep the customer, before they port out to a competitor.
For teams that retain.
Retention and customer success teams
High-volume B2C companies, such as lenders, telecom, insurers and retail, that lose contracts to portability.
Operations on a CRM
Salesforce, HubSpot, Pipedrive, RD Station, Totvs and SAP through native connectors; other tools through a REST API.
Questions about AI retention agents.
What is an AI retention agent?
An agent that spots customers at risk of leaving and acts first: predictive models track engagement, payments and usage, and sequences by risk segment open the conversation over WhatsApp and voice, with the right offer and tone for each profile.
How is it different from NewCob?
NewCob negotiates and closes debt collection agreements. NewRetention steps in at the moment of risk, to keep the customer and the contract before they port out to a competitor.
How is LGPD handled?
Encryption at rest and in transit, masking of sensitive data on screen, auditable logs and a signed DPA.
How much does it cost?
Usage-based, no success fee: voice from R$ 0.90 per minute and WhatsApp from R$ 1,800 per thousand messages, with volume discounts. Telephony is not included. To try it, we offer R$ 300 in credit for up to 60 days, before any commitment.
30 minutes. You send a slice of your current collections script. We return 3 simulated conversations on your own data. Before any contract.
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