The agent that pays for itself.

The platform's default pricing is based on actual consumption: you pay only for what you use, with no fixed monthly fee. Voice agents are billed per second of conversation — a 10-second conversation generates 10 seconds of cost — with rates from R$1.20/min (~US$0.22) at standard volume down to R$0.90/min (~US$0.17) at high volume. Text agents are billed per message, with a 1,000-message minimum and increments in blocks of 1,000; the price per block starts at R$2,000 (~US$370) and drops to R$1,800 (~US$333) as volume grows. NewChat follows the same package model, billed per conversation — regardless of how many messages are exchanged until the case is closed — with a 1,000-conversation minimum and no fixed monthly fee. If you would rather outsource collection of your portfolio, a success-fee model is also available, calculated on the amount recovered, with terms set in the proposal.

Results show up immediately once dialing begins. Before the operation goes live, we review the script and negotiation rules together with your team to make sure the agent operates within the defined parameters. Testing and setup can take 2 to 5 days, depending on the adjustments and corrections you request. From there, closed agreements, resolved cases, and every operational metric are available in real time inside the platform, with reports updated live.

We integrate with the CRM and systems your company already uses, through connectors or a REST API. We confirm the scope of each integration with your team.

We run encryption at rest and in transit, sensitive data masking on screen, auditable logs, and a signed DPA. All integrations follow the controller and processor obligations defined by the LGPD. For more information, see our Privacy Policy at newup.tech/privacy.

No. The agent operates within rules your team defines: maximum discounts, installment options, permitted channels, and contact hours. No negotiation happens outside those boundaries.

Yes. We offer a R$300 (~US$55) credit so you can test the tool and evaluate results before any commitment. During the POC, you can track closed agreements, resolved cases, and qualified leads in real time. Note that integration costs and custom requests are not included in this stage. The POC period and credit usage are limited to 60 days from the signing of the POC agreement. After validation, scaling to full volume is done in a structured way with the sales team.

The return is immediate. As soon as dialing starts, agreements close — and what comes in covers the usage cost. Think of it like hiring an employee: the difference is that with NewUp we can scale the operation up or down effortlessly, with no training required and no severance costs.

No. Telephony costs are not included in the per-minute price. We recommend using your own telephony — it gives you more control and usually better rates. If you prefer, we also offer the service with telephony included on demand. Talk to sales to find the best option for your operation.

NewUp operates over voice, WhatsApp, SMS, and RCS. NewChat is the text support agent and does not handle voice. The active channels in each operation are defined by the product you contract and the rules you set.

It varies from client to client, but we recommend and help structure an escalation ladder that scales as needed: from text to voice, and from voice to a human agent. The setup takes into account the product contracted, the average ticket, and the specifics of each operation. Everything is customizable and defined together during setup.

Yes. For voice operations, the minimum is 2,000 minutes per month, which can be distributed across all contracted products. For WhatsApp or other text channels, the minimum is 1,000 conversations per package. For larger volumes and a lower unit cost, contact the sales team.